To help get your support teams ready to provide support on the dashboard, we offer a Support training course to ensure you know how to troubleshoot configuration issues, dig into the configuration of the dashboard and we’ll also demonstrate some of those common issues.
The duration of this course is 1/2 a day.
Maximum of 5 attendees per course.
To be discussed with your Customer Success Manager.
The course can be delivered online via Microsoft Teams or at the Panintelligence office in Leeds.
This course is aimed at professional services staff who install and configure Panintelligence products for customers.
Trainees must have completed the Dashboard Introduction, and Advanced Dashboard Configuration courses prior to attending this session to be familiar with the terminology and features within the dashboard.
Arranged through your Customer Success Manager.
By the end of this course, all attendees will be aware of the following:
Expectations of what 3rd Line support we provide and how we provide it
How to access pi Documentation materials and be able to find information to assist with your customer queries
How you can investigate, troubleshoot and self resolve your customer issues in a 1st and 2nd line support manner
Things to watch out for - Hints & Tips overview
Options of how to raise support tickets with Panintelligence after exhausting your own self triage - and the standards required when raising tickets with us
How you can utilise our online support ticket management solution in order to raise tickets and monitor progress when needed
There will be a Q&A session at the end of the course.