{"type":"doc","content":[{"type":"paragraph","content":[{"text":"Our System Status page, provides an overview of our core platform services and tools. You can easily view the status of a specific services, and be aware of any issues or maintainaince that maybe scheduled. Should we encounter any interruptions to these services, a note will be posted here and followed up with a more detailed Incident Reports. Be sure to refresh this page to ensure you are viewing the most current status. ","type":"text"},{"type":"hardBreak"}]},{"type":"extension","attrs":{"layout":"default","extensionType":"com.atlassian.confluence.macro.core","extensionKey":"elementor-macro","parameters":{"macroParams":{"summary":{"value":""},"rowWidth":{"value":"80"},"title":{"value":"v9ugjk5"},"content":{"value":"[{\"id\":\"jvyqj\",\"order\":1655896508231,\"background\":{\"source\":\"color\",\"value\":\"#ffffff\",\"id\":\"\"},\"backgroundOverlay\":{\"isActive\":false,\"color\":\"#000000\",\"opacity\":0.5},\"rows\":[{\"id\":\"dr13ev\",\"order\":1655897111596,\"type\":\"one\",\"columns\":[{\"id\":\"cmydta\",\"order\":1,\"alignment\":{\"vertical\":\"flex-start\",\"horizontal\":\"center\"},\"macro\":{\"id\":\"panel\",\"panelType\":\"border\",\"panelStyle\":\"success\",\"title\":\"

pi Saas - Hosting Platform (Production)

\",\"text\":\"

No Reported Issues

pi Saas - Hosting Platform (Production)

\",\"text\":\"

No Reported Issues

Customer Portal & Automated Licence Manager

\",\"text\":\"

No Reported Issue

Customer Portal & Automated Licence Manager

\",\"text\":\"

No Reported Issue

piDocumentation

\",\"text\":\"

No Reported Issues

piDocumentation

\",\"text\":\"

No Reported Issues

piAcademy - Training Environment

\",\"text\":\"

No Reported Issue

piAcademy - Training Environment

\",\"text\":\"

No Reported Issue

TriPi - Demonstration Environment

\",\"text\":\"

No Reported Issues

TriPi - Demonstration Environment

\",\"text\":\"

No Reported Issues

TriPi - Demonstration Environment

\",\"text\":\"

No Reported Issues

ZenDesk - Customer Portal Access

\",\"text\":\"

28/10/24 - Zendesk have advised of a recent increase in malicious emails targeting Zendesk accounts - please see the article below for more details;

https://support.zendesk.com/hc/en-us/articles/8257723564186-Advisory-Increase-in-phishing-attempts-to-Zendesk-accounts

If you are unsure about a recent email you have received around your ZenDesk email/password - please contact our Support team via support@panintelligence.com and we will help you with this.

\",\"hasIcon\":\"true\",\"icon\":{},\"selectedIcon\":\"atlaskit/EditorInfoIcon\",\"iconColor\":\"#ffffff\",\"alignment\":\"left\",\"titleColor\":\"#172B4D\",\"textColor\":\"#172B4D\",\"fillColor\":\"#0052CC\",\"borderColor\":\"#0052CC\",\"emoji\":{\"id\":\"smile\",\"name\":\"Smiling Face with Open Mouth and Smiling Eyes\",\"short_names\":[\"smile\"],\"colons\":\":smile:\",\"emoticons\":[\"C:\",\"c:\",\":D\",\":-D\"],\"unified\":\"1f604\",\"skin\":null,\"native\":\"😄\"}},\"alignment\":\"center\"}]},{\"id\":\"ykycl\",\"order\":2,\"alignment\":{\"vertical\":\"center\",\"horizontal\":\"center\"},\"macro\":{},\"macros\":[{\"id\":\"jiff0n\",\"data\":{},\"alignment\":\"center\"}]},{\"id\":\"7otrb\",\"order\":3,\"alignment\":{\"vertical\":\"center\",\"horizontal\":\"center\"},\"macro\":{},\"macros\":[{\"id\":\"c6lra8\",\"data\":{},\"alignment\":\"center\"}]},{\"id\":\"a8app2\",\"order\":4,\"alignment\":{\"vertical\":\"center\",\"horizontal\":\"center\"},\"macro\":{},\"macros\":[{\"id\":\"xs4za\",\"data\":{},\"alignment\":\"center\"}]}]}],\"rowWidth\":100,\"space\":40}]"},"__bodyContent":{"value":""}},"macroMetadata":{"macroId":{"value":"0dea8589-e2f0-466f-b30d-13a227cc37b0"},"schemaVersion":{"value":"1"},"placeholder":[{"type":"icon","data":{"url":"https://macrosuite-production.web.app/img/MacroSuiteIcon.svg"}}],"title":"Designer (by Optics)"}},"localId":"4dadc33c-2326-43cd-af55-6c0a8217e908"}},{"type":"heading","attrs":{"level":3},"content":[{"text":"Planned Maintainance","type":"text"}]},{"type":"paragraph","content":[{"text":"No planned maintainance at this time","type":"text"}]},{"type":"paragraph"},{"type":"heading","attrs":{"level":3},"content":[{"text":"Change Freeze: piSaaS Platform","type":"text"}]},{"type":"paragraph","content":[{"text":"We define a change freeze as a period of time when changes to a specific system or environment is not allowed. Change freeze windows are a way to schedule times when changes should not be made. We may use them to; ","type":"text"}]},{"type":"bulletList","content":[{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"Reduce risk","type":"text","marks":[{"type":"strong"}]},{"text":": Prevent changes that could cause problems, especially during times of peak usage or business-critical events ","type":"text"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"Stabilize","type":"text","marks":[{"type":"strong"}]},{"text":": Ensure everything is stable before moving forward ","type":"text"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"Protect operations","type":"text","marks":[{"type":"strong"}]},{"text":": Protect business operations during busy periods or when there are fewer staff members working ","type":"text"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"Minimize stress","type":"text","marks":[{"type":"strong"}]},{"text":": Reduce unexpected staff pressure points ","type":"text"}]}]}]},{"type":"paragraph"},{"type":"paragraph","content":[{"text":"For the reasons above, we have planned the following Change Freeze periods for our piSaaS platform, which includes making changes to internal and external (customer) piSaaS instances, irrespective of the operational status of a piSaaS instance (be that Development, Test or Production);","type":"text"}]},{"type":"bulletList","content":[{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"Start - ","type":"text"},{"type":"date","attrs":{"timestamp":"1734652800000"}},{"text":" - 15:00","type":"text"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"End - ","type":"text"},{"type":"date","attrs":{"timestamp":"1736121600000"}},{"text":" - 10:30","type":"text"}]}]}]},{"type":"paragraph","content":[{"text":"During this period, no system changes are permitted to be made to any piSaaS instance. Changes required can be scheduled beyond the End date/time mentioned above.","type":"text"}]}],"version":1}

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