Supporting pi

Purpose

We know that supporting a new product can initially sound like a big job, so that’s why we want to make things super clear and simple for you when it comes to supporting you with pi . This document provides you with information and easy to use reference points that allow you to quickly digest how to support pi and find the information you will need, and how you can help yourself when supporting your own customers too.

Contacts

During your journey with pi you may need assistance from a small number of teams, therefore to keep things simple we have one number for you to reach us on, be that for Sales, Support or more General Enquiries – 0113 539 5777 – or you can email us as follows:

Sales Team - sales@panintelligence.com

Service Desk - support@panintelligence.com

General Enquiries - info@panintelligence.com

Once you have made the great decision to partner with us, you will be assigned your very own Customer Success Manager who will work with you every step of the way, to ensure you are getting the most out of the product and achieving the returns you expect, all whilst meeting the needs of your own customers. Our Customer Success Managers really do become your go-to point and point of contact for most things Panintelligence, making interactions nice and simple for you.

Reference Materials

We know that when considering a new product, there can be a lot of information to wade through, so we’ve made it easier to find the key reference materials that your likely to need as you go on a journey with us.

Reasons to buy pi

• Website

• Case Studies

Getting started with pi

• Play with pi

• FAQ’s

Get to know pi

• User Material

  • pi Documentation

• Training Courses

  • Day 1 – Dashboard Introduction

  • Day 2 – Advanced Chart Designer

  • Day 3 – Advanced Dashboard Configuration

  • Supporting pi

  • pi Reports

  • Training Videos

Getting the most out of pi

• Consultancy Services

• Enhancement / Feature Request

Keeping an eye on pi

Like so many other SaaS businesses, we like to keep a frequent social media presence therefore you can find us, follow us and message us at any of the usual suspects – plus you can hear and learn more about other cool things we are up to;

• Website - News

• Twitter

• LinkedIn

• Instagram

• YouTube

We also encourage you to frequently upgrade to the latest version of pi, and keep updated with the latest and greatest features in pi. We tend to release new features at the end of each month, so keep up-to-date with these by reviewing our Release Materials;

Release Video – YouTube playlist

Release Notes

You will also be able to download the latest release from our Customer Portal – if you don’t have access just yet, please let us know and we can get you up and running in minutes. We periodically review our pi Product Roadmap, and share updates on these through our partner events and webinar sessions, so keep an eye out for new and existing advances in pi through these communications. You can also discuss these directly with your Customer Success Managers, especially if there is a specific requirement that you have that we could maybe help to speed up the delivery of, which would benefit the wider pi community too.