Maps Service Provider Change

Owned by Adam Voakes
Last updated: Mar 24, 2023

Background

 

Feb 7, 2023

It has come to our attention that our current supplier for map tiles (Skobbler) is ceasing to exist, therefore certain map tiles appear to be missing from the maps in the dashboard. We are replacing Skobbler with Thunderforest (as standard) in our next release, however in the interim, customers can make a change to the Dashboard System Variables now to take advantage of Thunderforest. You may therefore may see occurances where the map are not showing/appearing, but the data points are still visible.

Solution

Replace the URL for MAP_TILE_URL in System Variables: Maps

 

Steps To Take

  1. Log into the dashboard as the Administrator/Admin User

  2. Navigate to the ‘Dashboard Configuration’ menu (using the spanner icon)

  3. Open the ‘Settings’ tab

  4. Under 'Global Variables' tab, find the 'System Variables: Maps' section

  5. Replace the existing URL for MAP_TILE_URL with a new URL we can provide* and save your changes

  6. After maing the change, refresh any open browser sessions in order for the change to be applied to those maps

Please ensure that your security policy allows for ThunderForest access, otherwise this may prevent the maps from appearing, despite having made the configuration changes listed above.

 

*To obtain the new URL, please raise a support case with our Service Desk and we can quickly provide this to you.