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There are a couple of ways to do this, but the best way which doesn't require the services to be stopped if this is a live system, is to go to the dashboard install directory > db. e.g. C:\Program Files\Dashboard\Dashboard\db.
From here, find the file called ‘create_backup.bat’ and run this file to create a backup. The backup will be located stored in the backups folder. eg: C:\Program Files\Dashboard\Dashboard\db\backups.
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If you’re running a MariaDB, you can then reset the admin password by running a file called reset_admin_user_pass.bat. This file can be found in the db folder in the location where your dashboard is installed e.g. C:\Program Files\Dashboard\Dashboard\db.
After resetting the password, you can restore your backup as follows:
Run the new configuration tool > C:\Program Files\Dashboard\Dashboard\configuration-tool-GUI and click the Repository tab at the top of the screen.
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You should then see the ‘Restore From File’ option in the Restore section.
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Select the option to ‘Restore From File’.
Once the restore has completed and the services have come back up following the restartOnce the password has been reset, try logging back into the dashboard using the account details:
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