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Partner / Customer Name
Total number of users using the product
Percentage/Number of users affected by the issue
Frequency of issue
User Impact Statement (e.g. user experience, performance) (one paragraph)
Business Impact Statement (e.g. regulatory compliance, revenue impact - please quantify as much as possible) (up to three paragraphs)
Business impact level: (Low, Medium, High, Critical)
Low Impact is defined as: Minor problem with small impact or functional restriction, impacting a small number of users (less than a hundred).
Medium Impact is defined as: Product can be used but some moderate impact or functional restrictions, impacting a moderate number of users (hundreds), several times a week.
High Impact is defined as: Product can be used but an important function is not available, impacting a large number of users (thousands), several times a week.
Critical Impact is defined as: Production system is down or is severely impacted
You can also request and vote for new Google Cloud features. Unlike issue reports, we don't immediately triage new feature requests. Instead, we wait for a feature to have a handful of stars and, hopefully, comments from several users about how the feature would be useful. So, when it comes to feature requests, it's especially important to vote for an existing request (if one exists) instead of making a duplicate.