Gathering of common areas of the dashbaord that need Support staff to investigate most frequently. Centralised knowledge articles, FAQ’s and How To Guides around designated topics to help cater for support users needs.
Bite sized Training videos that can help you on common queries and topics that sometimes you might find yourself needing a recap on. Helpful to guide a new starter too, as a suppliment to formal training courses
A space where you can ask questions and collaborate with other dashboard users - connecting with other partners to issues that perhaps they have come across and learn other ways to achieve desired outcomes to requirement you may share
Access to your preferred repository from which you like to download the latest versions of the dashboard product
We do not currently offer a Virtual Assistance service, or direct access to our Service Desk through online communication tools, such as MS Teams or Slack. Please use one of the contact method included in the Raise A Support Case section
Customer Success Management
Customer Success Manager
Alignment with a Costomer Success Manager/Exectucity to help you with your everyday Account Management needs, whilst working closely with you on your long term strategy to ensure we are maximising opportunities to assist you achieve your goals using the dashboard.