Enhancement Requests are additional product features suggested by partners/customers to make the product easier to use or add new functionality. Enhancement Requests are tracked in the same Panintelligence issue tracking system as incidents, requests, defects and bugs and are implemented in a priority order.
If an Enhancement Request is urgent, please contact your Customer Success Manager to discuss a possible CPO (Custom Product Opportunity), where we will consider delivering this specifically to meet your needs - this is a chargeable service.
...
We Listen
There is nothing we love more than to hear from our partners, and specifically their ideas on how to develop the dashboard to better suite their needs going forward - which we manage as Feature Requests or Enhancements depending on what you like to call them.
We assess each new request frequently and where possible include them in future releases of the dashboard. Its not always possible to deliver all of the suggestions that come our way, as not all of them meet our strategy for the wider community, so it is a balancing act, however we try hard to maximise the suggestions where possible.
How We Manage Requests
Feature Requests are tracked through the same Service Management solution used by our Service Desk, therefore raising a Feature Request is very similiar to Raising A Support Case - which keeps things nice and simple. We do not apply Service Levels against Feature Requests.
If you do have a pressing Feature Request, please do raise this with us, and make your Customer Success Manager aware of the priority, so they can inject that into the prioritisation process on your behalf.
We do offer a Custom Product Opportuity service for urgent requests that are specific to your own needs. This is a chargeable service that can be explored further with your Customer Success Manager.
How To Raise A Feature Request
It is always helpful to understand the background to where the issue request comes from therefore, if you’re able to please provide as much information as you can from the following list this would be useful.
...
Partner / Customer Name
...
Total number of users using the product
...
Percentage/Number of users affected by the issue
...
Frequency of issue
...
User Impact Statement (e.g. user experience, performance) (one paragraph)
...
Business Impact Statement (e.g. regulatory compliance, revenue impact - please quantify as much as possible) (up to three paragraphs)
...
to help bring the request to life for us;
What would you like to see added or changed?
Why would that be useful to you?
How would you see that working in an operational sense in the dashboard - what would you expect to be able to do exactly?
Who would be able to take advantage of the change/addition, and what benefit would this provide to them?
How important is this change to you for your longer term development of your solution?
We love a good screenshot of the area of the dashboard you are considering for the change too - or if you have any design ideas to support the request, we’d more than welcome those too.
In terms of how to raise a Feature Request with us, please email these through to support@panintelligence.com and we’ll get those raised for you. If we need any initial further information on these, we will come back to you for this before we pass this over to the product team for an initial assessment.