We Listen
There is nothing we love more than to hear from our partners, and specifically their ideas on how to develop the dashboard to better suite their needs going forward - which we manage as Feature Requests or Enhancements depending on what you like to call them.
We assess each new request frequently and where possible include them in future releases of the dashboard. Its not always possible to deliver all of the suggestions that come our way, as not all of them meet our strategy for the wider community, so it is a balancing act, however we try hard to maximise the suggestions where possible.
How We Manage Requests
Feature Requests are tracked through the same Service Management solution used by our Service Desk, therefore raising a Feature Request is very similiar to Raising A Support Case - which keeps things nice and simple. We do not apply Service Levels against Feature Requests.
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We do offer a Custom Product Opportuity service for urgent requests that are specific to your own needs. This is a chargeable service that can be explored further with your Customer Success Manager.
How To Raise A Feature Request
It is always helpful to understand the background to where the request comes from therefore, please provide as much information as you can to help bring the request to life for us;
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