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Basic and intermediate maintainance and configuration queries, typically known as 1st and 2nd line support for those who follow ITIL terminology, are expected to be triaged and performed by the partners own support teams.
To set your team members up to suceed, we highly recommend that they complete all three of our core dashboard training courses, which will provide them with a full view, and hands on experience of the dashboard - both the front end and the backend where the advanced configuration is controlled.
We do not offer a support service that can to cater for your own 1st and 2nd line support needs, and do not provide direct to support to your customers and/or their end users.
Suggested 1st and 2nd Line Questions To Ask Your Customers
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