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Support provided by our Service Desk team to help with your everyday more complex queries around the product | |
How to raise a Support ticket with our Service Desk for an initial assessment | |
Levels of Service that we provide around Software problem/bug resolution and response times to Platform issues with piSaaS | |
How to raise a Support ticket with our Service Desk for and enhancement/feature request to be logged and reviewed for future consideration by our product team | |
Ability to manage your Support Cases and Feature Requests using a portal into our Service Management tool. | |
Access to your preferred repository from which you like to download the latest versions of the dashboard product |
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We do not currently offer a Virtual Assistance service, or direct access to our Service Desk through online communication tools, such as MS Teams or Slack. Please use one of the contact method included in the Raise A Support Case section |
Customer Success Management
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