Day 6 – Supporting Pi

To help get your support teams ready to provide support on the dashboard, we offer a short training course to ensure you know how to troubleshoot configuration issues, common methods used to investigate queries and, we’ll step you through some real examples to show you it in practice - allowing you to self-resolve on similar matter should you experience them.

We’ll also walk you through some of the documentation and tools we offer to you, so that you can reach out to us for assistance with the correct levels of details we will need to assist or direct you on.

Duration

The duration of this course is usually 2-3 hours for new customers!

Capacity

Maximum of 5 attendees per course.

Cost per person

To be discussed with your Customer Success Manager.

Location

The course can be delivered online via Microsoft Teams or at the Panintelligence office in Leeds.

Attendee Profile

This course is aimed at customer support staff who install, configure and/or deal with end user queries relating to the Panintelligence products.

Trainees must have completed the Dashboard Introduction (Day 1) and Advanced Dashboard Configuration (Day 3) courses prior to attending this session, as they will need to be familiar with the terminology and features covered in those sessions.

How to book

Speak to your Panintelligence contacts or why not look at our scheduled dates, and book your course by click HERE

Course Outline

By the end of this course, all attendees will be aware of the following:

• Expectations of what 3rd Line support we provide and how we provide it

• How to access pi Documentation materials and be able to find information to assist with your customer queries

• How you can investigate, troubleshoot and self resolve your customer issues in a 1st and 2nd line support manner

• Things to watch out for - Hints & Tips overview

• Options of how to raise support tickets with Panintelligence after exhausting your own self triage - and the standards required when raising tickets with us

• How you can utilise our online support ticket management solution in order to raise tickets and monitor progress when needed