Disabling a User Account

Your Dashboard licence will allow you to have a certain number of users, you can check what these figures are by looking at Dashboard Configuration>Users.

The ‘User Summary’ section at the bottom-left of the User screen will show how many users you can have and how many you’ve already used.

If you’re getting close to the number of users allowed and you need to add new users, you could disable any user accounts that are not being used at the moment. These accounts might belong to users on long term sick or maternity leave for example and therefore you might prefer not to delete the account in case the user does return to work.

By removing the tick from the ‘Enabled’ box for a particular user, you will leave their account in tact in the system but they will be prevented from logging in to the system.

This will remove the user from the ‘User Summary’ and effectively free up an account that you can use for another person. When the ‘Enabled’ box is cleared, you will be able to see a count of how many users are disabled in ‘User Summary’.