How to obtain the dashboard log files

The easiest way to obtain the log files is to log into the dashboard as the Master Admin user.

Amend the URL in the browser by removing the content after /pi and adding /log e.g. http://localhost:8224/pi/log or https://dashboardurl:port/pi/log

This will allow you to download all files as a zip file or grab the one/ones you need.

They can also be found in the following locations (depending on the deployment method)

‘Installation location’\Dashboard\tomcat\logs

Windows

C:\program_files\Dashboard\Dashboard\tomcat\logs
C:\Program_Files\Dashboard\Dashboard\Renderer\logs
C:\Program_Files\Dashboard\Dashboard\Scheduler\logs
C:\Program_Files\Dashboard\Dashboard\ExcelReader\logs

Linux

/opt/panintelligence/Dashboard/tomcat/logs
/opt/Panintelligence/Dashboard/Renderer/Logs
/opt/Panintelligence/Dashboard/Scheduler/Logs
/opt/Panintelligence/Dashboard/ExcelReader/Logs

AWS – (unless you specified another location in your env variables, under volumes).
i.e./var/panintelligence/Dashboard/tomcat/logs or via the management console.

The most useful logs to investigate (depending on the error) are:
Stacktrace
Scheduler (both in the tomcat/logs and Scheduler/logs)
Pi-renderer (both in the tomcat/logs and Renderer/logs)
Excel-Reader (both in the tomcat/logs and ExcelReader/logs)
Any/all Catalina
Dashboard_tomcat_stderr
Dashboard_tomcat_stdout
db